I received my shipping confirmation but my parcel can't be found
This is completely normal. In some cases, the tracking number can take up to 4 days to update on the tracking platform. Your parcel is on its way — simply wait a few days before checking again.
Is your item a pre-order?
If you haven't received a shipping confirmation yet, this simply means your pre-order has not yet been dispatched. Please refer to the estimated shipping date indicated on the product page.
If after 4 days the tracking is still unavailable, contact us at support@aquarel-swimwear.com with your order number.
My parcel is on its way
Once shipped from our warehouses in France or the Netherlands, please allow 5 to 7 days for delivery, regardless of your country.
Is your item a pre-order?
These timeframes also apply to pre-orders, but starting from the shipping date indicated on the product page — not from the date of purchase.
You can track your parcel in real time directly on this page, at any time.
My parcel is delayed
Occasional delays may occur — they are carrier-related and unfortunately beyond our control. We sincerely apologise for any inconvenience.
Is your item a pre-order?
If the estimated shipping date shown on the product page has not yet passed, your order is still within the expected timeframe — this is not a delay. If that date has passed, please contact us at support@aquarel-swimwear.com.
If the delay exceeds one week for a standard order, please contact us at support@aquarel-swimwear.com with your order number.
I haven't received my parcel
Our delivery timeframes are 5 to 7 days after dispatch. If this timeframe has not yet passed, your parcel is on its way — there is no need to worry.
If you still haven't received your order after 20 days, please contact us at support@aquarel-swimwear.com with your order number.
Is your item a pre-order?
Before contacting us, please check the estimated shipping date on the product page and in your confirmation email. If that date has passed more than 20 days ago and you still haven't received anything, please contact us at support@aquarel-swimwear.com.
