Washing: Rinse your bikini in cold water immediately after wearing it to remove chlorine, salt, and sunscreen residue.

Hand washing with lukewarm water or mild soap is recommended. Avoid harsh detergents such as bleach or fabric softeners.

Drying: Lay your bikini flat to dry in the shade. Avoid drying in direct sunlight as this can fade the fabric.

Never put your bikini in the dryer. The heat can damage the elastic fibers.

Order preparation

Our teams prepare your order from our own facilities within 2 to 3 business days except pre-orders after your payment is confirmed. Weekends and public holidays are not counted in this timeframe.

If your item is a pre-order, the estimated shipping date is indicated directly on the product page.

As soon as your order is shipped, you will receive a confirmation email with a button to track your parcel in real time.

Delivery times

We ship from our own warehouses in France and the Netherlands. Once dispatched, please allow 5 to 7 days for delivery, regardless of your country.

Occasional delays may occur — delivery timeframes are managed by the carrier and are unfortunately beyond our control.

Shipping fees

· From €50 of purchase → free shipping, worldwide
· Under €50 → flat shipping fee of €4.99, regardless of your delivery country

Taxes & customs

VAT is included in the price displayed on our website. In the event of import taxes or customs duties required by your country, Aquarel covers them — you have nothing to pay upon receipt.

For any further questions: support@aquarel-swimwear.com

Return period

You have 15 days from receiving your order to submit a return request.

How to initiate a return

Send us an email at support@aquarel-swimwear.com with your order number and the reason for your return. Our team will get back to you within 48 hours (excluding weekends) with detailed instructions, regardless of your country.

Return conditions

Returned items must include:

· The intact hygiene sticker
· The original tags
· The original packaging bag

Items showing signs of use (stains, odours, makeup, pet hair, deodorant, perfume, etc.) will be automatically refused. Any swimsuit whose hygiene seal has been removed or damaged cannot be returned.

Exchanges

We do not process direct exchanges. If you would like a different size or style: place a new order for the item you want, return the original item in accordance with the conditions above, and you will be refunded once your return is validated.

· Sale & promotional items: store credit will be issued after validation of the return.
· "Buy 2 Get 1 Free" offer: store credit will be issued after validation of the return.

Return shipping costs

Return shipping costs are at your expense. Exception: in the event of an error on our part (incorrect or defective item), we will cover all return shipping costs.

Refund

Your refund is processed within 7 to 14 business days after receipt and validation of your return. You can choose between a refund to your original payment method or store credit.

For any further questions: support@aquarel-swimwear.com

All payments made on our website are fully secure. Banking data is protected in accordance with current security standards, ensuring complete confidentiality.

We accept the following payment methods:

• Credit card
  
• Apple Pay
  
• Google Pay
  
• PayPal
  
• PayPal 4x interest-free payments
  

At no time are your payment details stored on our servers. Each transaction is processed through secure and certified payment platforms.

You can shop with complete confidence.